Box Office
HOURS OF OPERATION
Monday & Thursday 9:00 a.m. – 5:00 p.m.
Saturday & Sunday closed unless there is a ticketed event in progress.
Box Office opens 2 hours prior to most ticketed events.
BOX OFFICE ADDRESS
- Address:
701 West Lime St. Lakeland, FL 33815 - Phone:
863-834-8111
WHAT PAYMENT METHODS
DO YOU ACCEPT?
We accept Major Credit Cards & Debit cards (Visa, MasterCard, Discover)
HOW CAN I PURCHASE TICKETS?
- In Person: Purchase tickets in advance at the RP Funding Center Box Office during regular business hours or the day of a show.
- By Phone: Call the Box Office at 863-834-8111 Mondays & Thursdays 9am to 5pm.
- Online: Purchase tickets online on our site or on www.tickets.com. For Group Sales (10 or more tickets), call 863-834-8137.
RP Funding Center Subscription Packages can be purchased through the Box Office. Call 863-834-8111 and ask for details.
HOW CAN I GET MY
TICKETS DELIVERED TO ME?
We can email your tickets directly to your inbox, allowing you to print turn stile-ready tickets at your convenience.
PICK UP / WILL CALL
Pick up your tickets in person when Box Office is open or on the evening of the performance. Remember to bring your Photo I.D. in order to claim your tickets.
Your tickets will be sent to you by mail. This service incurs a charge and is unavailable for purchases made one week or less before the show.
ACCESSIBLE SEATING:
Accessible seats are available at all price levels.
Companion tickets may be purchased with each accessible ticket. Please indicate when buying tickets if you require accessible seating.
Please visit our Accessibility page for more information.
CHILDREN’S ADMISSION:
For most events, children under the age of two are not required to have a ticket but they must be seated on a parent's or guardian's lap. However, should you wish for your child to have their own seat, a ticket is required. Shows intended for a younger audience (i.e. Sesame Street Live) usually require that children over the age of one have a ticket. PLEASE NOTE: Ticketing policies for children vary for each performance. Please check the event's ticketing policies before purchasing.
CANCELLATIONS:
In the event of a cancellation, tickets may only be returned to the original point of purchase for a refund.
REFUND POLICY:
No refunds or exchanges are offered, except for cancelled performances.
DO TICKETS INCLUDE SERVICE
CHARGES OR CONVENIENCE FEES?
Tickets purchases are typically subject to a per-ticket charge. When we quote a price for you over the phone or in person, these charges are already included in your price. Service charges cover all the costs that allow the RP Funding Center to provide you multiple ways to purchase Tickets.
Service Charges also help us to provide the services to guarantee the refund of the base cost of your ticket(s) due to show or event cancellation. Service charges are non-refundable. Please call us anytime to get complete pricing information.